Your user portal is where you communicate with your customers. You can listen to your users' voices by collecting feedback from your user portal. It can be a feature request, bug, or idea. Direct your customers to your portal and manage your community in one place without losing time.

<aside> ⚠️ Make sure your user portal is activated from the workspace settings.


How can you benefit from using the user portal?

1. Collect user feedback

You can put scattered user feedback together in one place. Direct your users motivated to give feedback to the portal. This will help you and them to follow the feedback easier. You will not need to update them about their feedback every time. And, your users will get in-app and email notifications once the status of their feedback is updated.

2. Get upvotes to existing feedback

Your users will not only give feedback, but also they will also get the chance to take a look at the feedback already given. If the feedback they're about to give is already there, they will only upvote that comment.

<aside> <img src="" alt="" width="40px" /> Tip for Producters: If you're planning to build a new feature, you can create a Feature Request on Producter and turn the Show on portal toggle on to see the reactions from your users. If it takes attention and you get upvotes, you're on the right track. Or, if it doesn't get any attention, you may want to rethink it before building it.


3. Interact with your users

Users can comment under each feedback. They can ask questions, start discussions with other users under the feedback they're interested in. Either way, it's a great opportunity to keep your community motivated. You can interact with them by answering their question or join the conversation.

<aside> <img src="" alt="" width="40px" /> You don't need to go to the portal to comment on feedback. Instead, you can leave a comment directly from Producter's admin panel.